Return & Refund Policy
Last Updated: August 2026
Due to the nature of our research compounds, ZENTRA Peptides does not offer discretionary returns where a customer has simply changed their mind. This does not affect any statutory rights that apply.
Accepted Returns
We can accept a return where:
- An item arrives damaged — please report this within 48 hours of delivery and provide photographic evidence where possible
- An incorrect item is supplied — including the wrong product or quantity
- There is a verifiable product defect — supported by appropriate evidence
Change-of-Mind Returns
We do not offer discretionary returns or exchanges because a customer has changed their mind. Nothing in this policy excludes or limits rights that cannot legally be excluded.
Non-Returnable Items
We cannot accept returns for:
- Opened or used products, except where required by law
- Products sent back without first contacting us and receiving return instructions
- Products damaged because of improper storage or handling by the customer
Return Postage
Where we approve a return because an item is damaged, incorrect or demonstrably defective, ZENTRA Peptides will provide a return method or reimburse reasonable standard return-postage costs. We cannot reimburse upgraded, express or unauthorised postage costs. Please do not send an item back until return instructions have been provided.
How to Request a Return
Please contact us at info@zentra-peptides.com as soon as possible after receiving your order. Please include:
- Your order number
- A description of the issue
- Photographic evidence where applicable
Refund Processing
Once a return is approved and the relevant evidence or returned goods have been received, refunds are processed to the original payment method. We aim to issue approved refunds within 5–10 business days and will confirm by email.
Contact
For return or refund queries, contact info@zentra-peptides.com.
